Frequently Asked Questions (FAQ's)
Do I need Insurance?
In short, Yes. Although as professional removalists we are fully insured, trained and equipped to handle your items through a move, but as good as we may be, accidents do happen.
When do we pay?
There are two instances of payments once the booking is confirmed;
Is your vehicle large enough to move all my items in one go?
Our standard package comes included with 2 men and a 4.5 Tonne truck, so the storage on the truck is about 4.1 mtr (in depth) x 2.1 mtr (in width) x 2 mtr (in height), it is by far the most selling and price efficient package for a short distance pick and drop. The 4.5 Tonne truck is more convenient to park and load, also if its a shorter run between your pickup and drop off we can make a quick second round to reload if needed. These trucks usually have a Height Clearance of 3.4 mtrs (ground to the highest point on truck).
While planning my move, which items do I need to disassemble for loading on your vehicle, so that i can do that prior to your arrival?
Any item which cannot pass through the doorway or is too large/heavy to pick up would need to be disassembled to allow for a smooth and quick loading and unloading.
What are your charges?
Our services are priced econoimcally and are very affordable.
Our charges start from:
- Min 2 Hrs
- Plus Call Out Fee
- Any extra time will be charged on a 15 min increment at pro-rata basis.
- This quote is from ground to ground (front few steps / lift access is okay) and location with stairs will have a different pricing.
- This quote is for local removals, Interstate charges will differ, please ask for a Quick Quote.
- Toll, paid parking, content insurance, insurance excess and bubble wrap charges are extra and as per actual.
For more accurate pricing as per your removal requirements, please request a Quick Quote.
(Note: these charges are subject to change, this information may not have been recently updated, kindly request a Quote or call/write to us for currently applicable rates)
What is call out fee and why is it charged to me? Can you please waive it off?
Call out fee is service fee we charge to all our clients and is mandatory part of our billing. Our team spends hours in travelling from one job to another, and this fee is to compensate for this time of their travel. Most of the removalists charge this fee one way or another.
Why do I need to pay deposit, What if your truck don’t show up ?
We can understand your concern, our reason to take a deposit are the same as yours. Last minute cancellation or no show is always a loss, be it for a customer or the the removalist company. The deposit is an assurance which enables us to block out both our team and a vehicle for the time and date of your job avoiding any double bookings. It's our company's policy to take an advance as confirmation of booking and we strictly only confirm any booking after the reciept of a deposit amount. Our 100+ reviews on Gumtree which are all only positive are a testimony of our commitment to a job.
How can I check your availability?
The best way to know our availability is to either write to us or call us on the contact details provided with your preferred date so we can get back to you with our availability. Also please do know that while we may have availability, we receive several enquiries for the same date and time and unless confirmed through a deposit, the booking cannot be assured.
How is Ozzy On The Move different from other removalist companies?
Prior to booking a move, the team at OOTM Removalist will ask a few questions in relation to your move to determine the right sized truck based on your inventory, any specialty items (such as antiques, pool tables or pianos) to ensure only one trip is required saving you both time and money. In short, we know, we care and we can save you money.
Can you dismantle and reassemble my items? How much do you charge ?
We can dismantle and reassemble your items for you. Usually we have the tools on the truck, although it would be good if you could let us know prior to our arrival.
How long will it take to help me move?
This all depends on many different factors, including the time required to load, secure and unload your belongings, what level you are on, are we using a lift solely for us or are we sharing, how far the truck is parked from the premises, weather conditions and also the distance between the premises you are moving from and to and how well you have prepared for the move. The more you do beforehand, the cheaper will be for you. The promise we give is this, we do many services apart from Removalists, if we don’t give you a quality relocation, we stand to lose you and your referrals in the other parts of our business. We have grown due to integrity and referrals.
Are there any hidden costs?
At Ozzy On The Move, we believe in complete transparency, what you are quoted is what you will pay – there are no hidden extras. We will send you a confirmation clearly showing you the prices and both our and your obligations.
When should I book my move?
The earlier the better. The more notice you give, the more likely we can accommodate with the days and times that best suit you and offer you an early bird discount.
Can I help the removalists?
While moving items from your house to the truck is permitted, our insurance prohibits you from entering onto the truck.
Do you have any cancellation Fees?
Yes, we do have a cancellation fee. The cancellation fee is applicable when the customer decides to cancel or reschedule the move less than 72 hours prior to their confirmed booking ETA (Date/Time). The minimum fee for this is $100. It could be more based on the type of move, no of men booked, or the size of the vehicle. Please check your booking confirmation email/terms to refer to the cancellation policy for your booking.
Are you able to accommodate Property Settlements?
Yes, we are able to accommodate for property settlements, we have an understanding that it is sometimes not easy to determine a time in relation to the actual handing over of the keys to your new premises, and the occasions where the original owners are moving out on the same day. We have three flexible time slots to ease your stress. Ask our friendly team.
Are you able to deliver packing boxes?
Absolutely, we understand that you are already busy and it is easier to have them dropped off for your convenience. We have a free carton hire, ask our team how to go about it.
Do you accommodate suburb to suburb moves?
Yes we accommodate suburb to suburb moves as well as same street moves for your convenience.
Do you have insurance for our furniture items?
No, our quotes do not include any Insurance unless specified. Customers are however requested to purchase their own insurance for a complete peace of mind. We do provide a suggestion on where such a policy could be purchased from but its entirely the customers decision to purchase any policy from anywhere that suits them.
Do you do both home removal and office relocation ?
Yes, we carry out both home and office moves as part of our day to day services.
Do you take pot plants and bbq's?
Yes we do, but to ensure hygiene and cleanliness, we ask that they are wrapped with commercial grade shrink wrap or you can use green garbage bags for plants. For a small fee, the Removalists do carry this material on the truck and can wrap this for you.
Do you provide Residential/Commercial Removal services to Country areas in NSW?
Yes we do service all types of Removals services to Residential, Commercial, Country and Interstate.
Do you service Interstate removal services for Homes or Office ie Sydney to Interstate?
Yes we do service Interstate Removals services ie Sydney to Melbourne, Sydney to Brisbane, Sydney to Canberra, Melbourne to Sydney, Brisbane to Sydney, Canberra to Sydney.
Do you provide Cleaning service with your Removals service?
Yes we do provide professional cleaning services to help you with your move. Please ask our office to assist you with packages offered independently or in combination with removal services.
Do you provide Free Moving Boxes?
If I cancel my booking with another Removals companies, can you take an urgent booking?
How soon will I receive a Quote once I submit my Moving details? How soon will I receive a Confirmation once I made the deposit?
What are the charges after first 2 hours?
Beyond the first two hours, any extra time will be charged on a 15 min increment at pro-rata basis. This means that you will be charged for every 15 min after first 2 hours. Unlike most removalists who charge on a half hour increment, we only charge with 15 min increament so you pay for only the time you actually use.
Why should I consider insurance?
What is transit insurance and why is it important?
Do I have to be at the uplift and delivery?
An authorised representative needs to be at both the uplift and delivery of your belongings. At delivery it is especially important that this person can check all items, advise the OOTM crew on the placement of furniture, cartons etc., in the new home and check the empty truck.
What will OOTM Removals disassemble and reassemble during my relocation?
What should I do if the volume of my shipment changes?
How should I pack my effects, if OOTM Removals has not quoted to pack?
OOTM is able to provide you with packing materials for your move. Alternatively you can use your own packing materials. You will require:
Clean sturdy cartons
Keep aside all important documents and items you will need immediately in your new home
Pack one room at a time, with similar items in each box
Wrap each item individually and place a layer of cushioning at the bottom of the box
Place heavier items at the bottom of the box
Label each box carefully with your name, the contents and the room it is to go into
Pack heavy items into small boxes, especially books
What should I do with valuables such as jewellery, laptops and stamp collections?
Can I move my pot plants?
What items are you unable to move?
Swimming Pool Treatments
What items cannot be moved locally or within Australia?
How long is my quotation valid for?
What is the height of your truck and what minimum clearance does it require to pass through?
Our most popular trucks are 4.5 Ton trucks with about 18 to 20 cubic meter of storage on them. The minimum clearance required for them to pass through is 3.4 mtrs. (thats the minimum clear passage height required from ground to the highest point in truck so it can pass through).