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And here's the 1 2 3 of Insurance that you need to know when booking with us

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How Insurance Works


If you are looking for a removalist that is fully insured then look no further, cause when you plan your move with Ozzy On The Move, your goods can be covered for both Goods In Transit (Content) Insurance and Public Liability Insurance. 

Unlike other companies that usually avoid questions about their insurance policies, we encourage you to read our terms and conditions, go through our FAQ's or simply ask our advisor for help when you make a booking with us. 

While we are completely safe and professional with each our removal job, we understand that damages do happen, and for a complete peace of mind suggest our customer to take out a Full Insurance for their move. Please do note that Ozzy On The Move and our Alliance Partners/Contractors work under your direction and take no responsibility for any damages, should they occur. 


details and exclusions 

(applicable when customer does not purchase their own FULL Insurance)

Like all insurance policies in the event of a claim there is an excess charge applicable, which is payable along with any other charges (as may be applicable) by the customer making claims. Please speak to our booking advisor or customer services for details. Below are some of the general exclusions/terms to our Insurance.

  • It is the sole discretion of Ozzy On The Move whether to proceed or not to, with the customers claim with its insurance provider unless completely satisfied with the authenticity of such claim. Ozzy On The Move shall evaluate such claims internally before choosing to forward it to its insurance provider. In case the claim is directed to our insurance provider the agreed excess or other charges may apply.

  • It is also the sole discretion of Ozzy On The Move weather to replace goods or repair them using our insurance policy.

  • Our removalists will sometimes recommend moving an item a certain way or wrapping or dismantling an item. If these recommendations are refused the item won't be covered.

  • We do not offer coverage for items that are poorly made or in bad condition. We do not cover IKEA or other furniture that easily falls apart. 

  • If the access is sufficiently bad that damage to furniture is probable or unavoidable our removalist will inform you before moving these items and they will not be covered.

  • Items that are damaged while being carried over uneven, difficult or steep terrain may not be covered. 

  • Items that are requested to be moved over balconies are moved at the customer's own risk and not covered.

  • Items such as Laptops, Mobile Phones, Televisions, Electronic Accessories, Jewellery, Watches etc are not covered.

  • We do not cover natural stone or slate including pool table slate.

  • Items that are not packed securely such as lose glassware that is not wrapped properly is not covered.

  • Appliance failure is not covered due to the fact that failure could occur regardless of how much care was taken to transport it. Please read your manufacturers recommendations and if there are special moving instructions please inform your removalist on moving day. Example: Some washing machines require special transit bolts to stop the tub from swinging or bouncing up and down during transit.

  • We require the opportunity to investigate all claims before any action is taken by the customer.